Frequently Asked Questions (FAQs)

Payment

How can I pay?

The payment methods accepted in our online store are as follows:

  • Credit or debit card (VISA, MasterCard, American Express, Maestro or UnionPay)
  • Apple Pay and Google Pay
  • PayPal (incl. American Express)
  • Klarna
  • Eupago Payments Gateway (you can choose between MbWay or a Multibanco payment reference)
  • Bank transfer*
  • Belgium only: Bancontact
  • Netherlands only: iDEAL | Wero
  • Denmark and Finland only: MobilePay

* If the selected payment method is bank transfer, please always send the payment receipt together with your order number to store@meiaduzia.com, to help speed up the processing of your order.

The payment for the order was not successful. What should I do?

When a payment failure occurs, we suggest trying the following methods:

Method 1 – Data verification

Check the details you used for the payment. If you identify any errors, correct them and try again.

If you do not find any errors, proceed to the next method.

Method 2 – Alternative payment method

If you have another payment method accepted in the online store available besides the one you initially tried, and it is convenient for you to use it, you can try to complete the order using the alternative payment method.

If the error persists, proceed to the next method.

Method 3 – Alternative browser

If you have another browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge) besides the one you are currently using, try using it to place the order.

To do so, simply open the alternative browser, visit our online store, log into your account, add the desired products to your shopping cart, and complete the order as usual.

If the error persists, proceed to the next method,

Method 4 – Alternative device

If you have another device (e.g., computer, tablet, mobile phone) besides the one you are currently using, try using it to place the order.

To do so, simply open the browser on the alternative device, visit our online store, log into your account, add the desired products to your shopping cart, and complete the order as usual.

If the error persists, proceed to the next method.

Method 5 – Clear cookies and cache

Remove all items from your shopping cart and log out of our website.

Then, clear your browser cookies. Instructions on how to do this vary depending on the browser used; you can find instructions for the most common ones on the following pages:

Once the cookies have been cleared, return to our online store, log into your account, and repeat the entire ordering process – everything should work correctly.

If none of the suggested methods resolve the issue, please contact our team and a member of our team will assist you throughout the process.

How can I use my gift card online?

To use your gift card, you should visit our online store, log into your account, and add the products you wish to purchase to your shopping cart. Once you are satisfied with your selection, proceed to checkout, where you will have the opportunity to enter your gift card code.

If your gift card has a value equal to or greater than your order total, you can proceed by clicking Complete Order.

If, on the other hand, the value of your gift card is lower than the total value of your order, you will be asked to choose a payment method, from which the difference between the order value and the gift card value will be charged.

Where can I find my invoice?

Your invoice will be sent to the same email address used to place the order.

Delivery

How can I track the delivery status of my order?

After payment is confirmed, your order will be shipped on average within 1 business day. You will receive a shipping confirmation email, and in that email you will find a link (Tracking) that you can use to follow the status of the shipment.

Do I have to pay shipping costs?

Shipping costs depend on the weight and value of your order, as well as the delivery address.

Mainland Portugal:

  • Orders over €49: shipping is free.
  • Orders up to €48.99: shipping charges apply, depending on the weight of the order. The amount ranges from €3.90 to €4.90.

Portugal - islands:

  • Orders over €99: shipping is free.
  • Orders up to €98.99: shipping charges apply, depending on the weight of the order. The amount ranges from €9.20 to €21.60.

Mainland Spain:

  • Orders over €49: shipping is free.
  • Orders up to €48.99: shipping charges apply, depending on the weight of the order. The amount ranges from €4.50 to €11.85.

Spain - islands:

Shipping charges apply, with shipping available for orders up to 20kg. The shipping cost depends on the weight and delivery location of the order:

  • Balearic Islands: The amount ranges from €9.40 to €57.57.
  • Las Palmas and Santa Cruz de Tenerife: The amount ranges from €14.28 to €86.83.
  • Melilla: The amount ranges from €13.32 to €77.94.

Germany, Austria, Belgium, Denmark, France, Ireland, Italy, Luxembourg, Monaco, Netherlands:

Shipping charges apply, depending on the weight of the order. The amount ranges from €24.98 to €398.15. Shipping available for orders up to 105kg.

Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Sweden:

Shipping charges apply, depending on the weight of the order. The amount ranges from €25.76 to €92.70. Shipping available for orders up to 40kg.

Albania, Andorra, Bosnia and Herzegovina, Gibraltar, Greenland, Guernsey, Isle of Man, Faroe Islands, Iceland, Jersey, Kosovo, Liechtenstein, North Macedonia, Montenegro, Norway, United Kingdom, San Marino, Serbia, Switzerland:

Shipping charges apply, depending on the weight of the order. The amount ranges from €48.98 to €323.48. Shipping available for orders up to 20kg.

Canada, United States of America:

Shipping charges apply, depending on the weight of the order. The amount ranges from €56.01 to €336.08. Shipping available for orders up to 40kg.

Algeria, Angola, Armenia, Azerbaijan, Brazil, Cape Verde, Egypt, Georgia, Guinea-Bissau, Libya, Morocco, Moldova, Mozambique, São Tomé and Príncipe, Tunisia, Turkmenistan, Ukraine:

Shipping charges apply, depending on the weight of the order. The amount ranges from €59.96 to €205.60. Shipping available for orders up to 20kg.

Saudi Arabia, Bahrain, Bangladesh, Kazakhstan, Qatar, China, South Korea, United Arab Emirates, Philippines, Hong Kong (SAR), India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macau (SAR), Malaysia, Oman, Kyrgyzstan, Singapore, Taiwan, Tajikistan, Thailand, Uzbekistan, Vietnam:

Shipping charges apply, depending on the weight of the order. The amount ranges from €59.96 to €205.60. Shipping available for orders up to 20kg.

Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Chile, Colombia, Costa Rica, Curaçao, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Guyana, French Guiana, Haiti, Honduras, Cayman Islands, Falkland Islands, Turks and Caicos Islands, British Virgin Islands, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico (United States), Dominican Republic, Saint Barthélemy, Sint Maarten, Suriname, Trinidad and Tobago, Uruguay, Venezuela:

Shipping charges apply, depending on the weight of the order. The amount ranges from €63.03 to €216.66. Shipping available for orders up to 20kg.

Afghanistan, South Africa, Benin, Botswana, Brunei, Burkina Faso, Burundi, Bhutan, Cameroon, Cambodia, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Eritrea, United States (other states), Ethiopia, Fiji, Gabon, Ghana, Guinea, Equatorial Guinea, Yemen, Cook Islands, Iraq, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritius, Mauritania, Mayotte, Mongolia, Myanmar (Burma), Namibia, Nauru, Nepal, Niger, Nigeria, Niue, New Caledonia, New Zealand, Pakistan, Papua New Guinea, Kenya, Kiribati, Réunion, Central African Republic, Rwanda, Samoa, Seychelles, Senegal, Sierra Leone, Somalia, Sri Lanka, Sudan, Tanzania, Timor-Leste, Togo, Tonga, Tuvalu, Uganda, Vanuatu, Zambia, Zimbabwe:

Shipping charges apply, depending on the weight of the order. The amount ranges from €66.18 to €233.10. Shipping available for orders up to 20kg.

Rest of the World

Shipping charges of €350 apply. Shipping available for orders up to 10kg.

When shipping is not free, the cost depends on the weight of your order and the selected delivery address. To obtain the exact amount that will be charged, please run a shipping cost calculation:

  • add the desired products to your cart
  • visit the checkout page of our online store and enter the delivery details
  • the final shipping cost will be calculated automatically (you can decide whether or not to confirm the order; visiting the checkout page does not commit you to placing the order)
Which delivery options can I choose from?

We have 3 options for the delivery of your order:

  • Door-to-door delivery to your address: Available worldwide.
  • Delivery to a CTT PickUp Point: Available in mainland Portugal. To choose this option, select CTT Pick Up Point as the shipping option for your order - the CTT point closest to the delivery address provided will be automatically assigned. The cost is the same as shipping the order to your address.
  • In-store pickup: Available in Vila Nova de Famalicão, Porto, Lisbon and Funchal.
    To choose this option, select “Pickup” during checkout and choose the store where you would like to collect your products. In-store pickup is always free.
    For in-store pickups, you must wait for a confirmation email informing you that your order is ready - this process usually takes one business day after the order is confirmed. When you go to the store to collect your order, you must always bring the order confirmation email with you. The stores where pickup is available are:

    PORTO
    Rua da Santa Catarina, 1
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 080 025 (Call to the Portuguese landline network) | loja3@meiaduzia.pt
    LISBON
    Rua de Santa Justa, 96
    Opening Hours: Open from 10am to 8pm
    Contacts: 218262668 (Call to the Portuguese landline network) | loja4@meiaduzia.pt
    FUNCHAL
    Rua do Aljube, 63
    Opening Hours: Open from 10am to 8pm
    Contacts: 291112738 (Call to the Portuguese landline network) | loja6@meiaduzia.pt
    VILA NOVA DE FAMALICÃO
    Rua de Bouças, 62
    Opening Hours: Open from 8:30am to 1pm and from 2pm to 5:30pm
    Contacts: 252 111 845 (Call to the Portuguese landline network) | geral@meiaduzia.pt
    NOTE: This location is our headquarters and is only a pickup point. Purchases cannot be made on site.
Can I buy online and pick up at a meia.dúzia® store?

Yes, you can shop online and pick up your order at a meia.dúzia® store. To choose this option, select “Pickup” during checkout and choose the store where you would like to collect your products. If you choose in-store pickup, there are no shipping costs.

For in-store pickups, you must wait for a confirmation email informing you that your order is ready - this process usually takes one business day after the order is confirmed. When you go to the store to collect your order, you must always bring the order confirmation email with you. The stores where pickup is available are:

  • Rua da Santa Catarina, 1 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 080 025 (Call to the Portuguese landline network) | loja3@meiaduzia.pt
  • Rua de Santa Justa, 96 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 218262668 (Call to the Portuguese landline network) | loja4@meiaduzia.pt
  • Rua do Aljube, 63 (Funchal)
    Opening Hours: Open from 10am to 8pm
    Contacts: 291112738 (Call to the Portuguese landline network) | loja6@meiaduzia.pt
  • Rua de Bouças, 62 (Vila Nova de Famalicão)
    Opening Hours: Open from 8:30am to 1pm and from 2pm to 5:30pm
    Contacts: 252 111 845 (Call to the Portuguese landline network) | geral@meiaduzia.pt
    NOTE: This location is our headquarters and is only a pickup point. Purchases cannot be made on site.
How long does it take for my order to be delivered?

Delivery time varies depending on the delivery address you selected. The estimated delivery times, valid after order confirmation, are:

  • Mainland Portugal: Receive your order in 1 business day (mainland Portugal, orders placed by 14h on business days). In all other cases, the estimated delivery time is up to 2 business days.
  • Portugal – Madeira and Azores Islands: 7 to 15 business days
  • Mainland Spain: 2 to 3 business days
  • Spain – Islands: 7 to 15 business days
  • European Union: 2 to 5 business days
  • Rest of Europe: 2 to 5 business days (customs procedures may increase delivery time)
  • USA and Canada: 3 to 7 business days (customs procedures may increase delivery time)
  • Rest of the World: 5 to 20 business days (customs procedures may increase delivery time)

We always do everything within our power to meet the delivery times described above. However, in exceptional situations beyond meia.dúzia®’s control, such as strikes, pandemics, wars, among others, delays in receiving your order may occur.

Can my order be delivered to another country?

Yes, we can deliver your order worldwide, regardless of the billing address you use.

Our online store is set up to automatically calculate shipping costs for almost anywhere in the world. If the country you wish to ship to is not yet available, you can send an email to store@meiaduzia.com with your order, billing details, and delivery details, and our team will find the best possible shipping quote for you.

My Order

I did not receive an order confirmation. Was it successfully placed?

Order confirmation is sent to the email address used for your account in our online store, after meia.dúzia® confirms all the details of your order and verifies receipt of payment. The time required for this confirmation varies depending on the payment method used.

Regardless of the payment method, if the amount corresponding to the order has been debited from your account and, after the processing period, you still have not received any email from our team, please check your email spam folder.

The processing time for each payment method is:

  • Credit or debit card (VISA, MasterCard or American Express), MbWay, Multibanco or PayPal (Inc. American Express): the amount is debited immediately and you can expect a confirmation email within a maximum of 1 business day after the debit.
  • Bank transfer: The amount is debited as soon as you make the payment. Once you have done so, you must send an email to store@meiaduzia.com with the payment receipt and order number. Depending on your location and the bank used, the time required for the payment to be processed and for you to receive a confirmation email varies between 2 and 4 business days after sending the payment receipt to our team.

If the amount corresponding to the order has not been debited from your account within the specified period, you should check whether the details entered to make the payment are correct. If they are correct, this means that an error occurred while processing the payment and you can place the order again. If you find an error in the details entered for the payment, you should follow the payment cancellation procedures with the relevant entity and repeat the payment for your order using the correct details.

If the amount has been debited from your account and, after the processing time for the method used, you still have not received the order confirmation email, please contact our team by email at store@meiaduzia.com – we are here to help you.

What should I do if I ordered something incorrectly? Can I cancel my order?

You can make changes until the date your order leaves our facilities. The procedure for making changes depends on the current status of your order:

  • If you have not yet made the payment you can simply cancel the order and place a new one with the changes you want, as the order will only be confirmed after successful payment;
  • If you have already made the payment (and, if applicable, sent proof of payment), but have not yet received the order confirmation email: you can send an email to store@meiaduzia.com with your order number and the change you would like to make. If the change you request results in a higher price than the amount you paid, payment of the difference must be received by meia.dúzia® and the order must be confirmed again before we ship it. If, on the other hand, the value of the order after the changes is lower than the amount already paid, the difference will be refunded to the same payment method used to make the payment;
  • If you have already received the order confirmation email: we will try to make the changes you request. Please contact us as urgently as possible by email at store@meiaduzia.com or by phone at +351 934 480 984 (Call to the Portuguese mobile network) with your order number and the change you would like to make. It is important that you contact us as soon as possible so that we can make the changes to your order. This is because we strive to process your orders as quickly as possible, and if the order is no longer at our facilities, it will be impossible to make any changes. If our team confirms that the change is still possible, and if the change you request results in a higher price than the amount you paid, payment of the difference must be received by meia.dúzia® and the order must be confirmed again before we ship it. If, on the other hand, the value of the order after the changes is lower than the amount already paid, the difference will be refunded to the same payment method used to make the payment
  • If the order has already been shipped: it is not possible to make any changes to it.

After the order has been shipped, if it is not what you wanted, you can return it, but you will be responsible for the shipping costs. To do so, you must wait until you receive it and, once received, contact the meia.dúzia® team by email at store@meiaduzia.com expressing your wish to return it. You will receive confirmation and instructions on how to proceed within 1 business day after sending your email.

Returns of intact products are accepted when the intention to return them is expressed within 15 days after the customer receives the order.

NOTE: Only returns that have been confirmed by email by the meia.dúzia® team will be accepted.

There is something wrong with my order. What should I do now?

We are sorry that your order did not meet the service standards we strive to uphold.

If you noticed that a product is missing, has been exchanged, or is damaged, please contact our team as soon as possible at store@meiaduzia.com. To help us provide assistance as quickly as possible, please include your order number in the email and, if applicable, photos of what went wrong with your order.

We are committed to resolving any issue as quickly as possible.

Exchanges & Returns

Can I return the products?

Yes, you can return products ordered from our online store, provided they are intact and the return is made within 15 days.

To proceed with the return, you should wait to receive your order and, once received, contact the meia.dúzia® team via email at store@meiaduzia.com expressing your intention to return it. You will receive a confirmation and instructions on how to proceed within 2 business days after sending your email.

Returns of intact products are accepted when the intention to return is expressed within 15 days after the customer receives the order..

NOTE: Returns will only be accepted after being confirmed by the meia.dúzia® team via email.

Can I exchange the products I received?

It is only possible to change your order while it is still in our facilities. To do so, please contact us as urgently as possible via email at store@meiaduzia.com or by phone at +351 934 480 984 (national landline call), providing your order number and the change you would like to make.

Once your order has been shipped, we do not accept exchanges. However, you may return the order and place a new one with the products you prefer.

My Account

What are the benefits of my account?

Registered users who choose to be contacted by meia.dúzia® (you can do so when creating your account or on our website by subscribing to the newsletter) have privileged access to special campaigns, exclusive recipes, and are the first to know when we create a new flavor.

Additionally, you can save your order history, billing details, and delivery addresses, making the process easier when placing new orders.

How can I create an account?

End Customer: To create an account, simply go to the registration page and fill in all your details. As soon as you confirm your account, you can start enjoying all the benefits.

Reseller: For reseller accounts, you can register here. You will be notified by email when your account is approved, and you can then start placing orders with special reseller conditions.

I forgot my password. What should I do?

You can always recover your password, as long as you know the email address used to register.

To do so, simply visit our online store and click on “My Account” in the top navigation bar. A login form will open, and below it you will find a button labeled “Forgot your password?”. Click that button, enter your email address, and click submit. Within a few minutes, you will receive an email with instructions on how to reset your password. Simply follow them to regain access to your account.

If you have any difficulty recovering your account, you can always contact us at store@meiaduzia.com – we are here to help.

How do I unsubscribe from your newsletter?

You can unsubscribe from the meia.dúzia® newsletter at any time. To do so, simply send an email with the subject “REMOVE” to store@meiaduzia.com. If the email address you are using to send the request is different from the one receiving our communications, please include in the body of the email which address should be removed.

We strive to ensure that all our communications are relevant and interesting for our users. If possible, we would also appreciate it if you could let us know the reason for unsubscribing — help us improve!

How can I change my personal details?

To change your personal details, you can visit the meia.dúzia online store and log into your account, if you are not already signed in.

To access your account, click on “My Account” in the top navigation bar and enter your login details. You will be redirected to your account management page, where you can find your personal details and order history.

To edit your details, click on “View Addresses” and then on “Edit”. Enter all the new information you wish to use in your account and, once you are satisfied with the changes, click “Update Address”.

NOTE: You can save multiple addresses in a single account. If you wish to do so, visit the “My Account” page, click on “Addresses”, and then “Add a new address”.

How can I delete my account?

If you wish to delete your account, please send an email to store@meiaduzia.com with the email address or phone number associated with the account you want to delete.

It is not possible to delete accounts that have orders in progress or ongoing GDPR disputes.

Promotions

My discount was not applied. What should I do?

There are several reasons why your discount may not be applied. The most common is that your order is not eligible for the code you are trying to use or that it has already expired.

Always check the conditions of the campaign you want to use and make sure that:

  • You are logged into your account;
  • You copied the code correctly;
  • You are using the discount within the valid campaign period;
  • Your order (products, billing address, delivery address) is eligible for the promotion;
  • Your account is eligible for the promotion;
  • You are not trying to use multiple promotions on the same order—only one promotion can be used per order, unless the specific campaign conditions state that it can be combined with other ongoing promotions;

If you are trying to benefit from a promotion that meets all the requirements above and you are still unable to apply it to your order, please contact us at store@meiaduzia.com with all the details about your order and the promotion you wish to use, as well as the email associated with your account. Our team will assist you!

How can I use my discount code?

It is very easy to benefit from all meia.dúzia® promotions. Simply add the desired products to your cart and proceed to checkout. On the checkout page, fill in the “Discount code” field with your coupon code and click apply. If your order meets the campaign conditions, the discount will be automatically applied and your order summary will immediately reflect the promotion.

Product Information

Are the products natural and organic?

Our products are made with fresh fruit, Protected Designation of Origin (PDO) fruit, and natural ingredients such as aromatic herbs, spices, and wines used as natural flavorings. We do not use additives or preservatives.

The organic products we use are:

  • some fruits, such as berries;
  • some honeys;
  • all aromatic herbs.
What is the origin of the raw materials?

Our products are made with fresh fruit, Protected Designation of Origin (PDO) fruit, and natural ingredients such as aromatic herbs, spices, and wines used as natural flavorings. We do not use additives or preservatives.

Discover the Origin of the Fruits:

  • Rainha Claudia D´Elvas Plum - Elvas, Portugal
  • Almond - Trás-os-Montes, Portugal
  • Azores Pineapple PDO - São Miguel Island, Azores, Portugal
  • Galega Olive from Beira Baixa PGI - Beira Baixa, Portugal
  • Negrinha do Douro Olive PDO - Douro Valley, Portugal
  • Elderberry - Varosa Valley, Douro, Portugal
  • Madeira Banana - Madeira Island, Portugal
  • Trás-os-Montes Chestnut - Trás-os-Montes, Portugal
  • Fundão Cherry PDO - Fundão, Portugal (CERFUNDÃO)
  • Algarve Clementine - Algarve Citrus PGI - Algarve, Portugal
  • Algarve Orange - Algarve Citrus PGI - Algarve, Portugal
  • Bravo de Esmolfe Apple PDO - Esmolfe Viseu, Portugal
  • Madeira Mango - Madeira Island, Portugal
  • Madeira Passion Fruit - Madeira, Portugal
  • Organic Blueberries and Blackberries - Vila Nova de Famalicão, Portugal
  • Walnuts - Trás-os-Montes, Portugal
  • Rocha Pear from Oeste PDO - Oeste Region, Estremadura, Portugal
  • São Bartolomeu Dried Pear - Beira Alta, Portugal

Discover the Origin of the Wines:

  • Brandy - Portugal
  • Moscatel - Douro Valley Region, Portugal
  • Madeira Wine - Madeira Island, Portugal
  • Liqueur Wine - Port Wine, Douro Valley Region, Portugal
  • Madeira Agricultural Rum- Madeira Island, Portugal

Discover the Origin of the Honeys:

  • Heather Honey - Serra da Lousã, Portugal
  • Heather Honey - Serra da Estrela, Portugal
  • Multifloral Honey - Beiras Region, Portugal
  • Rosmaninho Honey - Serra da Malcata, Portugal
  • Orange Blossom Honey - Algarve, Portugal

The organic products we use are:

  • some fruits, such as berries;
  • some honeys;
  • all aromatic herbs.
Which products are gluten-free?

Artisan Jams

Chocolate Spreads

Nut Spreads

Chutneys & Sauces

Artisan Savory Spreads

Olive Oils & Olive Oil-Based Condiments

Honey

Aromatic Teas

Liqueurs

Family Range

Which products are lactose-free?

Artisan Jams

Nut Spreads

Chutneys & Sauces

Artisan Savory Spreads

Olive Oils & Olive Oil-Based Condiments

Honey

Aromatic Teas

Liqueurs

Family Range

Are there vegan products in your range?

All meia.dúzia® products, with the exception of honey or products that include honey in their composition, are vegan.

Our fruit jams are handcrafted using fruit from different regions of Portugal, with more than 55% fruit, without added additives or preservatives and with a reduced amount of sugar, while maintaining and preserving traditional methods.

Our fruit jams also have a reduced sugar content, and the packaging is 100% recyclable.

Artisan Jams

Chocolate Spreads

Nut Spreads

Chutneys & Sauces

Artisan Savory Spreads

Olive Oils & Olive Oil-Based Condiments

Aromatic Teas

Liqueurs

Family Range

Which products are alcohol-free?

Artisan Jams

Chocolate Spreads

Chutneys & Sauces

Artisan Savory Spreads

Olive Oils & Olive Oil-Based Condiments

Honey

Aromatic Teas

Family Range

Which allergens can be found in meia.dúzia® products?

Contains almonds

Contains hazelnuts

Contains soy

Contains sulfites

May contain gluten

May contain traces of gluten

May contain traces of milk

Is your production artisanal or industrial?

All our products are produced following traditional production methods and are made in an artisanal way. We produce in small batches of up to 40 kg, and everything is done by hand, except for the filling process.

Our fruit jams are prepared using fruits from various regions of Portugal, with more than 55% fruit content, without added additives or preservatives, and with a reduced amount of sugar, preserving traditional methods.

How do I use your products?

All our artisanal jams and chocolate spreads can be used for spreading on whole grain bread and toast, pairing with fresh and aged cheeses, roasted meats, salads, desserts, pancakes, crepes, toppings, and fillings. Chutneys and spreads can be used as accents in meat dishes, fish dishes, smoked foods, cheese boards, and salads.

All products include usage suggestions on the packaging in several languages, and there is a Recipes and Blog section with e-books featuring recipes for appetizers, salads, desserts, cakes, and meat dishes on our website at www.meiaduzia.com.

How do I use your products?

All our artisanal jams and chocolate spreads can be used for spreading on whole grain bread and toast, pairing with fresh and aged cheeses, roasted meats, salads, desserts, pancakes, crepes, toppings, and fillings. Chutneys and spreads can be used as accents in meat dishes, fish dishes, smoked foods, cheese boards, and salads.

All products include usage suggestions on the packaging in several languages, and there is a Recipes and Blog section with e-books featuring recipes for appetizers, salads, desserts, cakes, and meat dishes on our website at www.meiaduzia.com.

Why do you use tubes as packaging instead of jars?

The aluminum tube packaging offers advantages in preserving the product compared to the traditional glass jar. It reduces exposure to light and the entry of air after opening, thereby minimizing the natural degradation process (oxidation) and maintaining the product’s natural properties and nutrients for much longer. The small opening of the tube limits air entry and contamination, reducing the formation of mold, which is very common in glass packaging after opening, thus decreasing product waste.

Tube packaging is also more practical to carry and use, as there is no need for spoons or knives to spread the product. Due to its size, it can be taken to work, on a picnic, to school, or anywhere else—simply apply it directly onto a toast without needing utensils. It is also a more hygienic packaging option, as there is no cross-contamination from utensils.

Should I store it in the refrigerator? What is the shelf life?

All our products should be stored at room temperature and, when unopened, have a shelf life of 2 years from the production date. Once opened, they should be kept in the refrigerator and consumed within 30 days.

Honey and chocolate spreads should be stored at room temperature, even after opening.

My product has passed its expiration date. Can I still consume it?

Our products are labeled with “Best before…”: day/month/year, which means they may still be consumed up to 3 months after the expiration date, provided that the product remains unopened.

If the product is still sealed and the expiration date has passed, and in the case of tube packaging, the external appearance of the metal packaging should be considered. If the packaging is dented or shows signs of rust or swelling, it should not be consumed.

There is something wrong with my product. What should I do now?

If the product you received does not meet our high quality standards, or if you suspect any defect or anomaly, you should proceed as follows:

  • Keep the product intact and take a photo of it, including the production batch number, and send us an email with the details of the issue and the product in question to our customer support email: store@meiaduzia.com or geral@meiaduzia.pt or contact us by phone at +351 252 111 845 (national landline call).
  • After our analysis, we will decide on collection and replacement with a new product in accordance with our after-sales service quality policies.
Can I personalize the products?

You can personalize all our products with any message you wish through a personalized card.

For packs or hampers, you can change the flavors or create a personalized pack or hamper exactly as you wish.

To do so, when completing your purchase, you can add a note with your flavor changes and personalized message, as well as which pack box you would like. Our team will confirm everything with you before shipping.

If you would like to create a Pack 3, Pack 6 or Pack 9 , personalized Hamper, you can create one to suit your preferences in our online store, choosing your favorite flavors from fruit jams, chutneys, chocolates, olive oils, liqueurs and even teas, as well as the box you would like.

Create a Custom Experience

Can I taste your products?

You can taste our products at our stores in downtown Porto, Lisbon and Funchal:

  • Rua da Santa Catarina, 1 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 080 025 (Call to the Portuguese landline network) | loja3@meiaduzia.pt
  • Rua das Flores, 171 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 031 064 (Call to the Portuguese landline network) | loja1@meiaduzia.pt
  • Travessa da Bainharia, 2 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 082 184 (Call to the Portuguese landline network) | loja2@meiaduzia.pt
  • Rua de Santa Justa, 96 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 218262668 (Call to the Portuguese landline network) | loja4@meiaduzia.pt
  • Rua Nova do Almada, 90 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 212486396 (Call to the Portuguese landline network) | loja5@meiaduzia.pt
  • Rua do Aljube, 63 (Funchal)
    Opening Hours: Open from 10am to 8pm
    Contacts: 291112738 (Call to the Portuguese landline network) | loja6@meiaduzia.pt

Visit us and discover our flavors!

The product I am looking for is out of stock. Will it be available again?

meia.dúzia® products are made using seasonal fruit, which enhances their flavor. As a result, stock shortages may occur and are not always immediately replenished. In these cases, the product will become available again as soon as the raw materials needed to produce it are available.

There are also themed packs and limited editions that are only available for a limited time. In these cases, the product will not be restocked.

If you have questions about a specific product and would like to know whether it will be back in stock, you can contact us at store@meiaduzia.com.

Can I create a customized PACK of 3, 6, 9, or a gift basket?

Yes! Our online store includes a tool that allows you to create your own customized PACK or Hamper, choosing your favorite flavors from fruit jams, chutneys, chocolates, olive oils, liqueurs and even teas, and then selecting your box.

Create a customized PACK or HAMPER

What should I do if I have an allergic reaction?

If you know you have any allergies, you should always carefully read the product label before consuming it. Please note that all allergens are identified in bold on the respective labels. Examples: “Allergens: Contains sulfites and soy. May contain traces of milk and gluten.”

If you suspect any allergic reaction that may be caused by consuming one of our products, you should proceed as follows:

  • Stop consuming the product;
  • Keep the product and take a photo of it, including the production batch number, and send us an email with the details of the incident and the product in question to our customer support email: store@meiaduzia.com or geral@meiaduzia.pt, or contact us by phone at +351 252 111 845 (national landline call).

Our Stores

Where can I visit meia.dúzia® stores?

You can visit our stores in downtown Porto, Lisbon and Funchal, at:

  • Rua da Santa Catarina, 1 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 080 025 (Call to the Portuguese landline network) | loja3@meiaduzia.pt
  • Rua das Flores, 171 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 031 064 (Call to the Portuguese landline network) | loja1@meiaduzia.pt
  • Travessa da Bainharia, 2 (Porto)
    Opening Hours: Open from 10am to 7pm (Closed for lunch 2-3pm)
    Contacts: 222 082 184 (Call to the Portuguese landline network) | loja2@meiaduzia.pt
  • Rua de Santa Justa, 96 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 218262668 (Call to the Portuguese landline network) | loja4@meiaduzia.pt
  • Rua Nova do Almada, 90 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 212486396 (Call to the Portuguese landline network) | loja5@meiaduzia.pt
  • Rua do Aljube, 63 (Funchal)
    Opening Hours: Open from 10am to 8pm
    Contacts: 291112738 (Call to the Portuguese landline network) | loja6@meiaduzia.pt
What are the store opening hours?

Stores in downtown Porto, Lisbon and Funchal:

  • Rua da Santa Catarina, 1 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 080 025 (Call to the Portuguese landline network) | loja3@meiaduzia.pt
  • Rua das Flores, 171 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 031 064 (Call to the Portuguese landline network) | loja1@meiaduzia.pt
  • Travessa da Bainharia, 2 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 082 184 (Call to the Portuguese landline network) | loja2@meiaduzia.pt
  • Rua de Santa Justa, 96 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 218262668 (Call to the Portuguese landline network) | loja4@meiaduzia.pt
  • Rua Nova do Almada, 90 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 212486396 (Call to the Portuguese landline network) | loja5@meiaduzia.pt
  • Rua do Aljube, 63 (Funchal)
    Opening Hours: Open from 10am to 8pm
    Contacts: 291112738 (Call to the Portuguese landline network) | loja6@meiaduzia.pt
How do you ensure that I can visit the store safely?

The safety of our customers and employees is our priority. Therefore, in all our stores we implement the latest recommendations set by the government to ensure that your visit is safe, pleasant, and comfortable.

How will I know if the product is in stock in store?

We try to keep all our products in stock at our stores; however, occasional stock shortages may occur. The best way to make sure the product you want is available at the store you plan to visit is to call ahead to confirm – you can even take the opportunity to reserve it!

The contact details are:

  • Rua da Santa Catarina, 1 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 080 025 (Call to the Portuguese landline network) | loja3@meiaduzia.pt
  • Rua das Flores, 171 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 031 064 (Call to the Portuguese landline network) | loja1@meiaduzia.pt
  • Travessa da Bainharia, 2 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 082 184 (Call to the Portuguese landline network) | loja2@meiaduzia.pt
  • Rua de Santa Justa, 96 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 218262668 (Call to the Portuguese landline network) | loja4@meiaduzia.pt
  • Rua Nova do Almada, 90 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 212486396 (Call to the Portuguese landline network) | loja5@meiaduzia.pt
  • Rua do Aljube, 63 (Funchal)
    Opening Hours: Open from 10am to 8pm
    Contacts: 291112738 (Call to the Portuguese landline network) | loja6@meiaduzia.pt
Are the promotions in store the same as online?

There are promotions available across all meia.dúzia® sales channels, as well as exclusive promotions either online or in-store. Therefore, if you wish to benefit from a specific promotion, we recommend that you confirm whether it is available across all channels before proceeding with your visit or order.

Can I exchange or return my product in store?

For orders placed online, you must wait for confirmation of receipt of your return request before proceeding with any return. Along with this confirmation, you will receive return instructions, which include the possibility of returning the product at one of our stores.

What are the locations and opening hours?

Temos neste momento três lojas na baixa do Porto, pode visitá-las em:

Are all your products available for sale in store?

You can find most of our collection in our stores. Occasionally, some products may be available exclusively online.

The best way to make sure the product you want is available at the store you plan to visit is to call ahead to confirm – you can even take the opportunity to reserve it!

The contact details are:

  • Rua da Santa Catarina, 1 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 080 025 (Call to the Portuguese landline network) | loja3@meiaduzia.pt
  • Rua das Flores, 171 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 031 064 (Call to the Portuguese landline network) | loja1@meiaduzia.pt
  • Travessa da Bainharia, 2 (Porto)
    Opening Hours: Open from 10am to 8pm
    Contacts: 222 082 184 (Call to the Portuguese landline network) | loja2@meiaduzia.pt
  • Rua de Santa Justa, 96 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 218262668 (Call to the Portuguese landline network) | loja4@meiaduzia.pt
  • Rua Nova do Almada, 90 (Lisbon)
    Opening Hours: Open from 10am to 8pm
    Contacts: 212486396 (Call to the Portuguese landline network) | loja5@meiaduzia.pt
  • Rua do Aljube, 63 (Funchal)
    Opening Hours: Open from 10am to 8pm
    Contacts: 291112738 (Call to the Portuguese landline network) | loja6@meiaduzia.pt

Sustainability

What are the packages made of? Are they recyclable and environmentally friendly?

Our packaging is made from more than 99.7% aluminum, 100% recycled, with a coating certified for the food industry. Aluminum is infinitely recyclable without losing quality, minimizing extraction from nature. After use, the packaging should be placed in metal recycling, that is, in the yellow recycling bin.

Do you support charitable organizations?

Every year we run campaigns to support charitable organizations, namely the Fundação do Gil which focuses on personal development and the full social integration of children and young people through the organization, promotion, participation, or sponsorship of cultural, educational, artistic, scientific, social, and assistance initiatives.

meia.dúzia® supports the Fundação do Gil by donating 1€ for each selected product sold in the online store or physical stores during exclusive promotional campaigns aimed at raising support for the foundation.

Still need help?

Contact our customer support team

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Phone (+351) 934 480 984
Whatsapp (+351) 934 480 984
Email store@meiaduzia.com
Phone (+351) 934 480 984
Whatsapp (+351) 934 480 984
Email store@meiaduzia.com